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John Deere self-repair customer solution

By Stephen Elliott

December 10, 2023

John Deere mobile equipment appA self-repair solution from John Deere, Moline, Ill., is available initially in the U.S. through its Equipment Mobile app, enabling customers to remotely download secure software updates directly to embedded controllers on compatible 4G-connected John Deere equipment. This update follows the March 2022 announcement that expanded the availability to purchase Customer Service ADVISOR directly from John Deere.

“This is the latest example of how John Deere continues to lead by innovating, developing, and bringing to market the latest solutions that help our customers maximize uptime and be more productive, efficient and sustainable in their operation,” said Luke Gakstatter, senior vice president for aftermarket and customer support.

Using their John Deere Operations Center™ account, John Deere customers operating compatible 4G-connected machines can use this enhanced solution to complete secure software updates directly to an embedded controller through a user-friendly interface using the Equipment Mobile app. This is in addition to other customer maintenance and repair information added to Operations Center™ and Property Center™ this year, including operator’s manuals, warranties and product improvement programs specific to their equipment.

With this announcement, the company said it is taking the next step toward digitizing and enhancing the self-repair experience for customers. The feature will give John Deere customers the ability to keep controllers on their compatible 4G-connected equipment up to date with the latest software releases. These updates can include enhancements and general improvements to generate a better equipment experience.