Content Tagged: "customer service"

Watch as Jeff Crotto, CERP, president, All About Events, Jacksonville, Fla., talks about starting his company more than 11 years ago and what he sees as success during his presidential year. 

Trackunit, London, Ontario, Canada, a global IoT (Internet of Things) services provider, has acquired North American field services company OEM Solutions (OEMSI), Chicago. 

Hello, ARA Region Eight members. I’m Nathan Manning from Portland Rent All, Portland, Ore., and the president of the ARA of Oregon. It’s a hectic time of year, and our phones can ring off the hook with customers looking to book rentals. 

Hello, ARA Region Six members. I’m Darick Hemphill from General Rental Center, Springfield, Mo., and the president of the ARA of Missouri. It’s a hectic time of year, and our phones can ring off the hook with customers looking to book rentals. While this is good, please remember that a bad phone interaction can make or break a rental. This is the time to ensure your staff is in top shape with their telephone skills.

For many rental operations, summer is prime rental time. Phones can ring off the hook with current and prospective customers who want to book or clarify their rental. This is when your operation has to shine, especially when it comes to customer interactions over the phone.

Traditionally, equipment rental companies depend on the inside team to focus their time on inbound calls and the outside team to have their boots o

Right now, approximately 20 percent of your existing and prospective customers would prefer to do business with you online as opposed to by phone o