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Darick Hemphill, ARA of Missouri president, presents a timely new ARA benefit

Hello, ARA Region Six members. I’m Darick Hemphill from General Rental Center, Springfield, Mo., and the president of the ARA of Missouri. It’s a hectic time of year, and our phones can ring off the hook with customers looking to book rentals. While this is good, please remember that a bad phone interaction can make or break a rental. This is the time to ensure your staff is in top shape with their telephone skills.

Stefani Donabedian, ARA of Massachusetts president, offers a look at what’s ahead

Hey there, American Rental Association (ARA) Region One family! It’s Stefani Donabedian, your fellow member and friend from Hudson, Mass. I am the vice president of Decanted Wine Truck and the current president of the ARA of Massachusetts. I know it is busy season and things are buzzing with activity in our industry right now, but I hope that amidst all the hustle, you can squeeze in a moment to take a breath and check out some of the wonderful events we have lined up.